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Accounting Apps Podcast | Accounting Technology | formerly Cloud Stories

“Cloud Stories is the world’s coolest accounting podcast” A guy on the Internet told me this once, and I choose to believe him!

The Cloud Stories podcast explores how business solutions integrate with online accounting software (Xero, MYOB and or QBO), and can, in turn, automate processes and improve productivity and profitability. By sharing Cloud Stories from the community listeners gain insights into how small businesses and advisory services can thrive in a brave new world of artificial intelligence, machine learning, and robots.

Over the years, Heather Smith has interviewed Accountants • Bookkeepers • Business Consultants • Cloud Advisors • Cloud Integrators • Developers • Small Business Owners • and Solution Providers • who have generously shared their own Cloud Story on the popular podcast.

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May 1, 2024

Today Iā€™m debating Samuel Green, UK Partnership Account Executive of Employment Hero on AI vs the human touch in accounting at the Festival of Accountants and Bookkeepers

- Smith argues the human touch is crucial for customer service and empathy while Greene emphasises AI's potential for efficiency and insights  

- Both agree AI can streamline repetitive tasks but human oversight is still needed

- Attendees question how AI will evolve and what to consider when choosing software

- Smith encourages evaluating long-term roadmaps and support while Greene discusses AI use cases at Employment Hero

- They find consensus that selective AI use can enhance but not replace the human experience in client relationships

Write up from the debate

AI and the case for the human touch 


Samuel Green

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