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Accounting Apps Podcast | Accounting Technology | formerly Cloud Stories

“Cloud Stories is the world’s coolest accounting podcast” A guy on the Internet told me this once, and I choose to believe him!

The Cloud Stories podcast explores how business solutions integrate with online accounting software (Xero, MYOB and or QBO), and can, in turn, automate processes and improve productivity and profitability. By sharing Cloud Stories from the community listeners gain insights into how small businesses and advisory services can thrive in a brave new world of artificial intelligence, machine learning, and robots.

Over the years, Heather Smith has interviewed Accountants • Bookkeepers • Business Consultants • Cloud Advisors • Cloud Integrators • Developers • Small Business Owners • and Solution Providers • who have generously shared their own Cloud Story on the popular podcast.

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Oct 28, 2020

Today I’m speaking with Catherine Walker Community Manager at Xero

In this episode, we talk about . . .

  • How writing a thesis on the viability of organising information on the internet as part of her Master of Library and Information Studies was a solid foundation for her Community Managers role.
  • As one of Xero’s earliest employees, realising people were deciding whether to buy Xero over social media and jumping in to respond
  • What the day to day role of a community manager looks like
  • Advice for accountants and bookkeepers interacting on social media
  • Inspirational and funny stories of people Catherine’s met thru the community
  • Diffusing situations and dealing with negative energy on social media 

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